Terms & Conditions

PLEASE NOTE WE ARE UNABLE TO DELIVER ANY ORDERS BETWEEN 21ST OF DECEMBER AND 4TH JANUARY. ANY ORDERS DURING THIS TIME MUST BE PICKED UP FROM 139 ST JOHNS ROAD, EDINBURGH, EH12 7SD

Terms for orders placed with Charles Wilson , a division of Geoframe1995 Ltd via www.edinburghbutchers.co.uk

We only deliver to the following postcodes EH1, EH2, EH3, EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13, EH14, EH15, EH16 and EH17. Any orders placed to locations out with these postcodes may be refused.

Payment can be made online using all major credit and debit card via our secure payment processing gateway, and are processed immediately.

We take great pride in the preparation and packaging of our products.
Your order will arrive in perfect condition and must be refrigerated immediately.
Should any complaint arise that is found to be an error on our part we shal be more than happy to offer a prompt replacement or refund.

We however cannot accept any liability when the goods have been delivered in accordance with your request but not adequately stored from that point
In addition all complaints must be notified to us within four hours of delivery.
Please note that orders are always subject to availability and that prices may fluctuate. We shall endeavour to contact you in the event of an availability or pricing problem by telephone or e-mail.
The quoted number of persons served by our meat packs are given post cooking and based on our experience, when served with typical accompaniments (e.g. vegetables). Whilst we believe these to be generous and adequate portions they are given soley as a guide.
Note: All our meats are fresh and are to be cooked before eating.
We attempt to be as accurate as possible with our product descriptions. However, the Company does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.
In the event of a pricing error, we reserve the right to rectify this at the time of collection/delivery, even if you have received an automated email confirming your order. Your statutory rights are not affected.
Geoframe 1995 Ltd trading as Charles Wilson, James Anderson and Charles Wilson sources and prepares all orders placed on www.edinburghbutchers.co.uk.

Charles Wilson Privacy Policy

Charles Wilson is fully committed to upholding its Privacy Policy. Providing the company with your personal information is an act of trust; an act that is taken very seriously in the way that Charles Wilson operates. This Privacy Policy will outline details on how information is collected and used. Information is also provided on how to change or de-activate your data.

Method of Collecting Information

"Cookies" may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the Charles Wilson Website. These cookies are a small piece of data, identifying you only by random number (e.g. #15678). No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a Web server and then stored onto your computer's hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the Charles Wilson Website.

Type of Information Collected

When visiting the Charles Wilson Website, general information that will not personally identify you may be collected. Types of information include data about pages visited, duration of page view, location previous to accessing the Charles Wilson Client Web site, navigational habits of users along with details on browser (including Internet Protocol 'IP' addresses or browser configurations) and operating systems. This information alone will not identify an individual. Instead, it provides statistics that are used to analyse and improve Charles Wilson Client Websites.

Personally Identifiable Information

Personally identifiable information is defined as any personal information that could identify you such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address.

Generally, when you visit the Charles Wilson Website, you are not required to disclose who you are or reveal any personally identifiable information. Since Edinburgh Butcher stakes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided. At no time during your visit to a Charles Wilson Client Web site should you feel obligated to reveal any personal information to Charles Wilson.

Access to Information

Charles Wilson will not sell or provide any personal details in its possession to a mailing list. Personal information may be shared with third party suppliers and service providers including independent contractors providing services for or with Charles Wilson. In all cases, these third parties are contractually required to keep that information confidential. They are not authorised by Charles Wilson to use that information for any other purpose than to carry out the services they are performing for or with Charles Wilson. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by Law, or if there is a reasonable belief that there is a threat to someone's life or health.

Personally identifiable information submitted for employment purposes will only be used in connection with the application process. It will not be used or disclosed for any other purposes unless required or authorised by Law.

Security and Storage of Information Collected

Charles Wilson is committed to maintaining the security of data collected and protecting it from loss, misuse or alteration. This applies to demographic information, client site usage information and personally identifiable information. Data collected is stored on secure Charles Wilson servers that can be accessed by authorised Charles Wilson personnel only. To safeguard all information collected, Charles Wilson and its employees follow the practices in this Policy. Access or use of information for any purpose other than those explained in this Policy will not be authorised.

Changing and De-activating Your information

If you would like to change or de-activate any personally identifiable information you have submitted to Charles Wilson, please send a request to Charles Wilson as on as your request is received, Charles Wilson will change or de-activate any information that could be used to identify you unless disclosure is required or authorised by Law. Once de-activated, your data will no longer be accessible.

Changes to the Privacy Policy

To fully protect your privacy, Charles Wilson reserves the right to amend this Policy at any time and for any reason. Amended terms will be posted via the Charles Wilson Web site as they occur and you are encouraged to check back frequently for updates. This privacy policy was last amended on 10th June 2011

No Contract or Liability

Nothing contained in this Policy is intended to create a contract or agreement between Charles Wilson and any user providing identifiable information in any form, visiting the Charles Wilson Website. All necessary steps will be taken to comply with this Privacy Policy, but to the extent permitted by Law, nothing in this policy is intended to hold Charles Wilson liable for any failure to comply with this policy.

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